The Bill by Mail program is an alternative payment option for customers who choose not to open a NC Quick Pass account.
Customers receive an invoice mailed to the address the vehicle is registered to through their state’s DMV.
If you do not pay in full by the due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices and may be sent to collections.
Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.
Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!
Drivers who do not wish to open a NC Quick Pass account will pay through the post-paid Bill by Mail program once they receive their invoice.
You can pay your invoice online. Here’s how:
- Once you receive a Bill by Mail invoice, visit the Pay Now page
- Enter the required information to pay your invoice. You can use your invoice number or license plate number
- Select the Pay Invoice button
- Select how you would like to pay and enter in your billing information
- Confirm your information is correct
- Select Pay Now
Frequent Bill by Mail customers do not have to wait to receive the invoice to pay online.
You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.
Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!
If you received an invoice in the mail, converting to a NC Quick Pass account has never been easier. Here’s how:
- Visit the Pay Now page
- Enter the required information to pay your invoice. You can use your invoice number or license plate number
- Select the Convert to a NC Quick Pass Account button
- Enter all required information
- Select Pay Now
Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.
Yes. You can use that invoice to open a NC Quick Pass Account to save 35% on future tolls. Here’s how:
- Visit the Pay Now page
- Enter the required information to pay your invoice. You can use your invoice number or license plate number
- Select the Convert to a NC Quick Pass Account button
- Enter all required information
- Select Pay Now
Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.
If your vehicle traveled on any North Carolina toll facility, you as the registered owner of the vehicle will receive an invoice in the mail. If you do not believe it is your license plate number on the Bill by Mail invoice, you may dispute the toll.
If you have a NC Quick Pass account, you may receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.
You could receive an invoice if your transponder is not detected on the toll facility and the license plate is not listed on your account. Transponders typically are not detected because they are installed improperly. Visit our installation instructions to make sure your transponder is installed correctly.
You could also receive an invoice if your transponder was deactivated due to a negative balance. If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email. To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how:
- After you login to your account, go to the Payment Options section
- Select the One-Time Payment button
- Enter the total amount due
- Select how you would like to pay and enter in your billing information
- Confirm your information is correct
- Select Pay Now
You could also receive an invoice if you traveled in the I-77 Express Lanes and did not meet the HOV requirements.
You may have seen a postpaid toll charge on your statement because your transponder was not installed correctly and more than 15% of your transactions were captured by reading your license plate instead of your transponder. Please make sure your transponder is installed correctly. If you need a new transponder, you can add one to your account. Here’s how:
- After you login to your account, go to the Transponders section
- Select the Add New button
- Enter in your information
- Select Save
We will notify you once your transponder has shipped.
You could also receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.
If you do not have a NC Quick Pass account
- If you do not have an account and receive invoices in the mail, visit the Pay Now page
- Search by Invoice Number and enter your invoice number and either your license plate number or ZIP code
- Select the Transaction Search button
If you do have a NC Quick Pass account
- After you login to your account, go to the Transactions section
You can dispute a toll to NC Quick Pass within 30 days of the date of the invoice. Otherwise, you waive the right to dispute the toll(s), and the invoice must be paid by the due date.
Yes. As the registered owner of the vehicle, you are responsible for all toll transactions unless you establish that the vehicle was leased, stolen or sold at the time of the toll. Learn more on how to dispute toll charges.
If you do not pay your invoice in full by its due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices.
Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.
You can pay your invoice online. Here’s how:
- Visit the Pay Now page
- Enter the required information to pay your invoice. You can use your invoice number or license plate number
- Select the Pay Invoice button
- Select how you would like to pay and enter in your billing information
- Confirm your information is correct
- Select Pay Now
You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.
You must pay your outstanding balance before your registration hold is released. Here’s how:
- Visit the Pay Now page
- Enter the required information to pay your invoice. You can use your invoice number or license plate number
- Select the Pay Invoice button
- Select how you would like to pay and enter in your billing information
- Confirm your information is correct
- Select Pay Now
Please note that depending on the due date of your invoice, you may be subject to additional fees.
You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.
You can pay online or visit the Contact Us page for details on how to get in touch if you have additional questions. You can also work directly with the collections agency to provide payment.
NC Quick Pass issues invoices to the registered owner of the vehicle. If you traveled on a toll facility in North Carolina in a rental vehicle, please review the rental agreement with your rental agency.