Bill by Mail - NC Quick Pass (2024)

The Bill by Mail program is an alternative payment option for customers who choose not to open a NC Quick Pass account.

Customers receive an invoice mailed to the address the vehicle is registered to through their state’s DMV.

If you do not pay in full by the due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices and may be sent to collections.

Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.

Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!

Drivers who do not wish to open a NC Quick Pass account will pay through the post-paid Bill by Mail program once they receive their invoice.

You can pay your invoice online. Here’s how:

  • Once you receive a Bill by Mail invoice, visit the Pay Now page
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number
  • Select the Pay Invoice button
  • Select how you would like to pay and enter in your billing information
  • Confirm your information is correct
  • Select Pay Now

Frequent Bill by Mail customers do not have to wait to receive the invoice to pay online.

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.

Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!

If you received an invoice in the mail, converting to a NC Quick Pass account has never been easier. Here’s how:

  • Visit the Pay Now page
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number
  • Select the Convert to a NC Quick Pass Account button
  • Enter all required information
  • Select Pay Now

Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.

Yes. You can use that invoice to open a NC Quick Pass Account to save 35% on future tolls. Here’s how:

  • Visit the Pay Now page
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number
  • Select the Convert to a NC Quick Pass Account button
  • Enter all required information
  • Select Pay Now

Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.

If your vehicle traveled on any North Carolina toll facility, you as the registered owner of the vehicle will receive an invoice in the mail. If you do not believe it is your license plate number on the Bill by Mail invoice, you may dispute the toll.

If you have a NC Quick Pass account, you may receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.

You could receive an invoice if your transponder is not detected on the toll facility and the license plate is not listed on your account. Transponders typically are not detected because they are installed improperly. Visit our installation instructions to make sure your transponder is installed correctly.

You could also receive an invoice if your transponder was deactivated due to a negative balance. If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email. To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how:

  • After you login to your account, go to the Payment Options section
  • Select the One-Time Payment button
  • Enter the total amount due
  • Select how you would like to pay and enter in your billing information
  • Confirm your information is correct
  • Select Pay Now

You could also receive an invoice if you traveled in the I-77 Express Lanes and did not meet the HOV requirements.

You may have seen a postpaid toll charge on your statement because your transponder was not installed correctly and more than 15% of your transactions were captured by reading your license plate instead of your transponder. Please make sure your transponder is installed correctly. If you need a new transponder, you can add one to your account. Here’s how:

  • After you login to your account, go to the Transponders section
  • Select the Add New button
  • Enter in your information
  • Select Save

We will notify you once your transponder has shipped.

You could also receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.

If you do not have a NC Quick Pass account
  • If you do not have an account and receive invoices in the mail, visit the Pay Now page
  • Search by Invoice Number and enter your invoice number and either your license plate number or ZIP code
  • Select the Transaction Search button
If you do have a NC Quick Pass account
  • After you login to your account, go to the Transactions section

You can dispute a toll to NC Quick Pass within 30 days of the date of the invoice. Otherwise, you waive the right to dispute the toll(s), and the invoice must be paid by the due date.

Yes. As the registered owner of the vehicle, you are responsible for all toll transactions unless you establish that the vehicle was leased, stolen or sold at the time of the toll. Learn more on how to dispute toll charges.

If you do not pay your invoice in full by its due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices.

Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.

You can pay your invoice online. Here’s how:

  • Visit the Pay Now page
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number
  • Select the Pay Invoice button
  • Select how you would like to pay and enter in your billing information
  • Confirm your information is correct
  • Select Pay Now

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.

You must pay your outstanding balance before your registration hold is released. Here’s how:

  • Visit the Pay Now page
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number
  • Select the Pay Invoice button
  • Select how you would like to pay and enter in your billing information
  • Confirm your information is correct
  • Select Pay Now

Please note that depending on the due date of your invoice, you may be subject to additional fees.

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.

You can pay online or visit the Contact Us page for details on how to get in touch if you have additional questions. You can also work directly with the collections agency to provide payment.

NC Quick Pass issues invoices to the registered owner of the vehicle. If you traveled on a toll facility in North Carolina in a rental vehicle, please review the rental agreement with your rental agency.

Bill by Mail - NC Quick Pass (2024)

FAQs

Why did I get a NC Quick Pass Bill? ›

Why did I receive a NC Quick Pass Bill by Mail invoice? If your vehicle traveled on any North Carolina toll facility, you as the registered owner of the vehicle will receive an invoice in the mail.

How to cancel NC Quick Pass online? ›

You'll need to contact us online to close your account. Here's how: After you login to your account, go to the Contact section. Fill out the contact form and let us know you would like to close your account.

How do I pay NC toll without an invoice? ›

A NC Quick Pass account is the fastest and easiest way to pay for tolls. No invoices in the mail, automatic payments, and 35% savings on tolls in North Carolina.

Do you pay monthly for NC Quick Pass? ›

If the I-toll license plate transactions exceed 15% of the total monthly toll transactions, the account may be charged $5 per month. There are also potential fees for invoices that are not paid by the due date. Which NC Quick Pass account type is best for me?

Is NC Quick Pass real? ›

NC Quick Pass is responsible for the toll collection and customer service for all toll roadways in North Carolina. North Carolina toll roads are equipped with all-electronic tolling, which means no toll booths and no need to slow down to pay a toll.

What happens if I don't pay my NC Quick Pass? ›

If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email.

Is NC Quick Pass the same as E-ZPass? ›

Previously, NC Quick Pass customers using the free NC Quick Pass Sticker transponder could only pay tolls in North Carolina, Georgia and Florida. As a result of this technology upgrade by E-ZPass, NC Quick Pass customers can now travel in 19 states with their free NC Quick Pass Sticker transponder.

How do I know if I have unpaid tolls in the US? ›

To check if you owe toll in California, call at 877-229-8655. If you have a FasTrak, you can log into your account and view all the toll hits and the ones you owe. Note: For missed tolls in California, the concerned tolling authority sends a toll invoice to the vehicle owner (usually within 30 days).

Can I use my NC Quick Pass in another car? ›

The NC Quick Pass Sticker transponder is not transferable to other vehicles. Each vehicle associated with an account requires its own transponder. You will need to deactivate the transponder on your account and request a new one.

What is a civil penalty in NC Quick Pass? ›

(a) Penalty. – A person who receives two or more bills for unpaid open road tolls and who has not paid the amount due on those bills within 30 days is subject to a civil penalty of twenty‑five dollars ($25.00). Only one penalty may be assessed in a six‑month period.

Is there an app for NC Quick Pass? ›

The NC Quick Pass app is available on the Apple App Store and through Google Play. You can also search for NC Quick Pass in the Apple App Store or through Google Play using the search bar.

Will NC toll service text you? ›

The targeted phone numbers seem to be chosen at random and are not uniquely associated with an account or usage of toll roads. NC Quick Pass customers can verify a valid text notification in several ways: NC Quick Pass will never request payment by text.

What does NC Quick Pass cover? ›

NC Quick Pass Flex

The best option for HOV travel in the I-77 Express Lanes and to pay tolls in 19 states. The Flex can also be used for free HOV travel in the I-66 and I-495/I-95 express lanes in Virginia.

Is the North Carolina Quick Pass the same as the E-ZPass? ›

Previously, NC Quick Pass customers using the free NC Quick Pass Sticker transponder could only pay tolls in North Carolina, Georgia and Florida. As a result of this technology upgrade by E-ZPass, NC Quick Pass customers can now travel in 19 states with their free NC Quick Pass Sticker transponder.

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