FPL | Storm | Power Tracker FAQs (2024)

Table of Contents
What is the Power Tracker map? How do I use the Power Tracker map? How do I see outages in my area? Why can't the map find my address? How do I check the status of an existing outage? How do I report a new outage? How do I report a streetlight outage or problem? Why doesn't the map zoom all the way in to a specific street address? How can I tell when my power will be restored? What does the information box tell me? I reported an outage but I don't see it on the map. Why not? I'm out of power but I don't see an icon on my exact location. Why not? What do the outage icons mean? What does it mean when three little triangle icons are clustered together on the map, signifying "More than one outage in the area" per the map legend? What is the FPL Systemwide Reliability Performance indicator? How often does FPL update Power Tracker? What is FPL doing to prevent outages? How does FPL's reliability compare to other utilities? How does FPL restore power? After a hurricane, what information will be available on this map? How can I access Power Tracker if my power is out? Is there a mobile version for my smart phone? So neighborhood outage information will not be available following a major storm event? Isn't that when Power Tracker is most needed? How long after the storm will the Power Tracker map be back to functioning regular capacity? Will I ever be able to use the map in a severe weather event? If the information on the map is incorrect, should customers call you to let you know? Isn't there a privacy issue with this information being so publicly available without an account number/password?

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What is the Power Tracker map?

FPL's Power Tracker is an online, interactive map that shows the location of any current power outages across FPL's service territory. Customers can enter a street address, city or ZIP code to view outage and restoration information for their area.

In addition to showing the location of outages, Power Tracker provides detailed restoration information, including:

  • Outage report time
  • Estimated time of restoration
  • Number of customers affected
  • Status of the outage
  • Cause of the outage

Power Tracker also includes an FPL Reliability Performance indicator (displaying the percent of customer accounts with power systemwide) and a link that allows customers to report an outage online. Note: Power Tracker does not track or reflect flickers or brief power interruptions.

How do I use the Power Tracker map?

  • Power Tracker is available at FPL.com/powertracker
  • To see outage information for a particular area, enter a street address, city or ZIP code in the search box.
    • Entering an address zooms the map to the neighborhood level.
  • At any point, you can zoom the map in or out using the "+" and "-" buttons on the zoom bar at the left-hand side of the map.
  • At any point, you can move to a new area on the map by clicking and holding anywhere on the map and dragging to the desired location. Another way to move to a new area on the map is to use the arrows found on the compass at the top left corner.
  • Outages are indicated by triangle icons of varying colors, which indicate scale.
  • Click on one of the outage icons to open an information box that reveals details about the outage. To close this box, simply click the "X" in the top right corner of the box.
  • To reset the map, click on the "Start Over" link located below the map image.

During an outage at your home or place of business, you can access the Power Tracker map via a battery-powered laptop, a smart phone or Internet device (such as an iPhone, Android or iPad), through a friend or from a computer at different location.

How do I see outages in my area?

Enter your street address to see any outages in your neighborhood or enter your city or ZIP code to see any outages in your area. From any point on the map, you can use the Zoom tool to see outages in smaller or larger geographical areas.

If you don't see your outage on the map and want to report it online, please visit ourWeb Outage Reporting System.

Why can't the map find my address?

FPL's map is built on the Google Maps platform. While Google Maps strives to update its address database on a consistent basis, some new housing developments may take months to show up on maps. To suggest a correction or addition to Google's database,please contact the Google Earth map team.

How do I check the status of an existing outage?

To check the status of an existing outage, please visit our Web Outage Reporting System.

How do I report a new outage?

To report an outage, please visit our Web Outage Reporting Systemor call 1-800-4OUTAGE (1-800-468-8243).

How do I report a streetlight outage or problem?

If you notice a streetlight problem, please let us know by visiting FPL.com/streetlight or by calling 1-800-4OUTAGE (1-800-468-8243). When you contact FPL, please have the following information ready:

  • The location of the streetlight, including the nearest street address and any nearby landmarks. Alternately, you may provide the 11-digit number mounted on the streetlight pole.
  • A description of the problem.
  • Your contact information, including name, address, email address or phone number.

Not all streetlights are maintained by FPL. Your request may require your local municipality or homeowners association to make final repairs.

Why doesn't the map zoom all the way in to a specific street address?

For safety and security reasons, FPL's Power Tracker does not display outage information for specific street addresses.

How can I tell when my power will be restored?

Clicking on any outage icon will reveal more information about the outage, including the estimated time of restoration.

If you reported an outage more than 15 minutes ago and can't find it on the map, you may want to check your restoration status on our Web Outage Reporting System.

What does the information box tell me?

The information box that appears when you click on an outage icon provides greater detail about that particular outage, including:

  • Outage reported - The time that the outage began or was reported.
  • Estimated time of restoration - The time that FPL estimates power will be restored to the customers affected. The estimated time of restoration is based on the cause of the outage, availability of restoration resources and how long we expect the restoration work to take. Please keep in mind that this time is an estimate and is subject to change as we receive more information during the restoration effort. Sometimes restoration happens faster or slower than expected.
  • Customers affected – The number of FPL customers who are affected by this particular outage.
  • Status – The current status of the restoration.
  • Cause – What caused the outage to occur.
  • Last updated - The time the information in the bubble was last refreshed.

I reported an outage but I don't see it on the map. Why not?

To see a specific outage on the map, type in the exact street address. If you still do not see your outage, please wait 15 minutes and refresh your browser, as this is how frequently the map information is updated, on average.

I'm out of power but I don't see an icon on my exact location. Why not?

Because outages generally affect several customers rather than a single location, the outage icon may not appear directly over your exact location. For outages affecting two to 100 customers, the icon will generally appear close to the streets affected. For larger outages, the icon may be farther away and still represent your home or business. You can think of the icon as representing the "center" of the outage; the outage may cover several streets or, in the case of major events, even miles.

What do the outage icons mean?

Each of the triangle icons indicates the location of a specific outage. Since outages can affect varying numbers of FPL customers, the icons are color-coded according to the size of the outage. The map legend indicates how many affected customers a particular icon color represents.

What does it mean when three little triangle icons are clustered together on the map, signifying "More than one outage in the area" per the map legend?

Visible at high zoom levels, the "cluster" icon represents multiple outages in a particular region — it essentially summarizes the outages within a region. You may see it when you are viewing the Power Tracker map while zoomed out. As you zoom in on the map, the cluster icon will be replaced by individual triangle icons showing specific outage information, including the number of customers affected by each outage and estimated times of restoration. If you see a cluster icon and you want to know more, keep clicking "Zoom in" until the individual outage triangle icons are revealed.

What is the FPL Systemwide Reliability Performance indicator?

The Reliability Performance indicator is a tool that displays the percent of FPL customer accounts that currently have power. This gauge provides a near-real-time reflection of FPL's overall service reliability performance.

FPL currently serves about 5.8 million customer accounts, so a Reliability Performance number of 99.98% would indicate that of those 5.8 million, approximately 5,798,840 customer accounts have power at the moment and approximately 1160 are without power. Every .01% represents about 580 customer accounts.

FPL is committed to delivering safe, reliable electric service. Our customers receive more than 99.98 percent service reliability, and we're working every day to make our service even better.

How often does FPL update Power Tracker?

We update the map approximately every 15-30 minutes. To see the most current restoration information, you may need to refresh your browser.

What is FPL doing to prevent outages?

At FPL, we're investing to make our infrastructure stronger every day, in good weather and bad. However, no utility can ever be 100 percent interruption-proof. Outages occur for a variety of reasons, including strong winds, lightning, interference from vegetation or animals, car accidents and equipment problems.

FPL follows a comprehensive plan to make your electric service more reliable. This plan includes:

  • Inspecting utility poles
  • Clearing vegetation from power lines
  • Strengthening main power lines
  • Using smart technology
  • Inspecting power lines with advanced infrared technology

How does FPL's reliability compare to other utilities?

Florida Power & Light customers have the nation’s most reliable electric service, as recognized by PA Consulting, which honored FPL with the 2022 National Reliability Award. This marks the seventh time in eight years FPL has won the award., The award recognizes electric utilities that provide customers with the highest levels of reliability and is widely regarded as one of the industry's most prestigious honors.

In addition to the strategic investments we’ve made to build the grid of the future, the award recognizes the efforts of our dedicated employees, who passionately serve the community in good weather and bad. Since the historic 2004-2005 hurricane seasons, FPL has installed more than 6 million smart meters and more than 200,000 intelligent devices. These initiatives have increased reliability each year – and have led to more than 10 million outages avoided since 2011.

How does FPL restore power?

When outages occur, we know our customers want and need information about when their power will be restored. Our crews work to restore power as soon as it is safe to begin. Their first order of business is diagnosing the cause of the outage so that we can provide our best estimate of when your service will be restored.

As soon as FPL detects an outage or a customer reports an outage, we deploy a restoration specialist to conduct a situation assessment. In addition to helping us provide an estimated time of restoration, the work of this specialist helps us assign the right resources, workers and materials to get the power back on.

During large outages, FPL follows an overall plan that calls for restoring power to the greatest number of customers safely and as quickly as possible. After a hurricane, our restoration process is as follows:

  • FPL restores power plants and affected transmission lines and substations, which are essential to providing any electric service.
  • Simultaneously, we restore power to electrical lines and equipment that serve critical facilities such as hospitals, police/fire stations, water treatment plants and 911 communication centers.
  • At the same time, FPL works to return service to the largest number of customers in the shortest amount of time, including service to the main thoroughfares that host supermarkets, pharmacies, gas stations and other needed community services.
  • From here, FPL repairs the infrastructure serving smaller groups and neighborhoods, converging on the hardest hit areas until every customer is restored.

After a hurricane, what information will be available on this map?

When outages occur, we know our customers want and need information about when their power will be restored so they can plan. However, information is scarce during and immediately after a major storm.

If a major storm affects FPL's service territory, we will deploy field teams to conduct damage assessments. This helps us assign the right resources, crews and materials to each effort and provide customers an estimate of when repairs will be finished and power restored in their areas. We will provide key information on the map and on FPL.com:

  • As soon as practical after the storm passes, FPL will provide a preliminary estimate of how long it will take to restore service based on its models and historical information from similar storms.
  • Within 24 hours after the storm, based on initial damage assessments, FPL will update its systemwide estimate.
  • Within 48 hours, FPL will provide restoration information on a county basis.
  • Within 72 to 96 hours, FPL will provide information on a sub-county level.

Throughout the restoration, FPL will communicate frequently through the news media, the FPL website (FPL.com), FPL's Storm Center (FPL.com/storm), Twitter (@insideFPL), Facebook (Facebook.com/FPLconnect), and YouTube (Youtube.com/FPL) to provide updated restoration expectations and other progress reports.

How can I access Power Tracker if my power is out?

During an outage at your home or place of business, you can access the Power Tracker map via a battery-powered laptop, a smart phone or Internet device (such as an iPhone, Android or iPad), through a friend or from a computer at different location.

Is there a mobile version for my smart phone?

Power Tracker is available on most Internet devices, including smart phones, at FPL.com/powertracker.

So neighborhood outage information will not be available following a major storm event? Isn't that when Power Tracker is most needed?

In the event that a major tropical storm or hurricane strikes FPL's service territory, the map will enter storm mode and will not display real-time information for the affected counties during initial phases of restoration. Depending on the path and intensity of the storm, it could take several days for crews to get into each neighborhood and provide detailed restoration expectations. While FPL is exercising its storm response plan, Power Tracker's information will be consistent with the company's storm news media reports, which are updated four times per day. FPL also will communicate restoration information to you via our Storm Center (FPL.com/storm), Twitter (@insideFPL), Facebook (Facebook.com/FPLconnect), and YouTube (Youtube.com/FPL).

How long after the storm will the Power Tracker map be back to functioning regular capacity? Will I ever be able to use the map in a severe weather event?

Our goal will be to restore Power Tracker to full functionality as soon as possible, but there are many variables with each storm that could affect the map's transition from storm mode back to blue sky mode. We know that when outages occur, our customers want and need information about when their power will be restored so they can plan. However, information is scarce during and immediately after a major storm. If a major storm impacts FPL's service territory, we will deploy field teams to conduct damage assessments. This helps us assign the right resources, crews and materials to each effort and provide customers an estimate of when repairs will be finished and power restored in their areas. We will provide key information on the map and on FPL.com:

  • As soon as practical after the storm passes, FPL will provide a preliminary estimate of how long it will take to restore service based on its models and historical information from similar storms.
  • Within 24 hours after the storm, based on initial damage assessments, FPL will update its systemwide estimate.
  • Within 48 hours, FPL will provide restoration information on a county basis.
  • Within 72 to 96 hours, FPL will provide information on a sub-county level.

Throughout the restoration, FPL will communicate frequently through the news media, the FPL website (FPL.com), FPL's Storm Center (FPL.com/storm), Twitter (@insideFPL), Facebook (Facebook.com/FPLconnect), and YouTube (Youtube.com/FPL) to provide updated restoration expectations and other progress reports.

If the information on the map is incorrect, should customers call you to let you know?

The Power Tracker map updates every 15 minutes on average, so you should enter an exact address and refresh again in 15 minutes if you do not see information on an outage. Because outages generally affect several customers rather than a single location, the outage icon may not appear directly over your exact location. You can use the arrows found on the compass at the top left corner of the map to search for the outage icon representing the outage in your area.

Isn't there a privacy issue with this information being so publicly available without an account number/password?

Power Tracker protects the privacy and security of FPL customers by not allowing users to zoom to a street-level address.

This map is being provided as a courtesy and for illustrative purposes only. It is not meant to be relied on for any purposes whatsoever and is no more than a visual representation of reported outages in FPL's service territory. No representation is made that the posted materials are comprehensive or free from error or fit for any particular purpose or use. This data is provided as-is without any guarantee or warranty of any kind, expressed or implied. FPL does not warrant or assume any legal liability or responsibility for the reliance, use, accuracy, completeness, or usefulness of any information contained on the map.

FPL | Storm | Power Tracker FAQs (2024)
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